Shipping’s commonly asked questions
How is the order shipped?
All shipments will be shipped via UPS Ground unless another shipment method is chosen at checkout. Our shipping charges are based on UPS published rate together with package weight and your location. Shipping charges can be calculated on the checkout page or with the shipping estimator before payment is processed.
UPS will not deliver to PO Boxes, please order using a valid street address. Otherwise the order will be returned to us and we will not be able to refund the shipping charges.
When will my order ship?
Most non-personalized orders are shipped in 3-5 business days. For favors with personalized tags, personalized engraving, please allow 5-9 business days for processing. After the order has left our warehouse, UPS will take 2-6 business days to deliver the order based on the customer’s location. We will try our best to notify our customers in advance when their order is an exception.
Can my order be tracked?
Yes, we will send you a shipping notification email with UPS tracking number once the order has been completed. Your order can also be tracked online through the ‘account’ section on PartyGriller.com. UPS will also provide delivery information through email.
Do you ship to Canada or internationally?
Currently, PartyGriller.com ships only within the continental U.S. We are looking to expand our shipping destination in the future.
Where are the orders shipped out from?
Most of our items currently ship out form warehouses located in the New York State.
I’ve gave the wrong shipping address, please help!
If the order has just been placed and it is still within our facilities, please contact us immediately by email or by phone (626) 888-9332. There will be no charge to amend to the address if the products are still in our procession. Relax if the order has already been shipped, we can still get it delivered to the correct address. However UPS will charge an address correction fee enroute that is between $15 to $25, this will be billable to the customer’s credit card.