Shipping Information
Shipping FAQ
How is my order shipped?
Everything ships via UPS Ground unless you pick another method at checkout. Shipping is calculated from live UPS rates based on package weight and your delivery address — you can see the exact cost with the shipping estimator in your cart or on the checkout page before you pay a cent.
UPS can't deliver to PO Boxes, so please use a valid street address. Orders sent to a PO Box get returned to us, and we can't refund the shipping on those.
When will my order ship?
Most orders leave our warehouse within 3–5 business days. Once it's on the truck, UPS Ground typically takes another 2–6 business days to reach you, depending on where you are. If anything about your order is going to take longer, we'll do our best to give you a heads-up.
Can I track my order?
Absolutely. As soon as your order ships we'll email you a UPS tracking number, and UPS will send delivery updates too. You can also track it any time from the Order History section of your account.
Do you ship to Canada or internationally?
Right now we ship only within the continental U.S. We'd love to reach more grillers down the road — stay tuned.
Where do orders ship from?
Our grills and accessories ship from our warehouse in California.
I entered the wrong shipping address — help!
If you catch it fast and the order is still in our warehouse, email us at sales@partygriller.com or call (626) 888-9332 right away and we'll fix the address at no charge. If it has already shipped, don't panic — we can still reroute it, but UPS charges an address-correction fee (usually $15–$25) that gets passed on to you.